Department Manager

McDonald’s New Zealand is a modern and progressive burger company serving over 1 million customers every week. Macca’s has over 170 restaurants across New Zealand both licensee and company-owned, and a current workforce of over 10,000 employees. Working for Macca’s is more than just a job, it’s a place where you can grow as an individual and as part of a fun team, build friendships, and support those in local communities. We’re a business that aims to have a positive impact in everything we do. Whatever you want to get out of your career - with McDonald’s, you can.  

JOB DESCRIPTION 

We are looking for enthusiastic Department Managers to join the team at McDonald’s. As a 24-hour business, we can offer flexibility to suit when works for you.  

Your keys to success: 

• Well-presented, friendly and organised 
• Able to lead a team to achieve results 
• Adaptable to a fast-paced environment 
• Keen to deliver a high level of customer service 
• A great team player 
• Full working rights in New Zealand is required 

Tasks & Responsibilities: 

• Lead one of our three restaurant departments; Customer Experience, People Performance, and Product Quality, and take responsibility of the actions and results required within these.  
• Deliver and manage outstanding Quality, Service, Cleanliness, profitability and strong people practices on your shifts 
• Supervise employees to ensure that restaurant operations and procedures are adhered to 
• Comply with restaurant safety and security standards to ensure a safe working environment for all employees and customers 
• Take responsibility and ownership for ensuring food safety is maintained to the highest standard throughout the restaurant 
• Actively seek customer feedback to ensure an exception customer experience is achieved 
• Working within a team to deliver the best quality, fastest experience for our customers 

Perks of being a part of our Team: 

• Discounted Maccas (Yum!) 
• You will receive our world-renowned training 
• Flexible work hours, we offer shifts that fit around your life and commitments 
• We are a diverse workplace and equal opportunity employer 
• Our workplace is fun and welcoming 

QUALIFICATIONS 

Management experience in hospitality and retail.  Completion of McDonald’s management training program at a department level is preferable. Relevant McDonald’s department courses may be Developing the Leader in Me (DLM), previously known as IDM or ASM, or courses specific to the three departments; Customer Experience Course (CEC), People Performance Course (PPC), or Product Quality Course (PQC).  A current first aid and fire training certificate is preferable.